Philips DVP642-37B - Manual (Page 36)

English
36
WARNING
Under no circumstances should you try to repair the system yourself, as this will
invalidate the warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If
you are unable to remedy a problem by following these hints, please call 1-800-531-0039
for help.
Problem Solution
No power – Check if the AC power cord is properly connected.
– Press the STANDBY ON B on the front of the
DVD Player to turn on the power.
No picture – Refer to your TV’s manual for correct Video In
channel selection. Change the TV channel until you
see the DVD screen.
– Check if the TV is switched on.
Distorted picture – Sometimes a small amount of picture distortion may
appear, depending on the disc being played. This is
not a malfunction.
Completely distorted picture or – Connect DVD Player directly to the TV.
black/white picture with DVD – Make sure the disc is compatible with the DVD
Player.
– Ensure that the DVD Player’s TV Standard is set to
match that of the Disc and your TV.
No sound or distorted sound – Adjust the volume.
– Check the audio cables and make sure both are
connected secured to the TV or Stereo Audio In jacks.
No audio at digital output – Check the digital connections.
– Check if your receiver can decode MPEG-2 or DTS.
Make sure digital output is set to PCM Only.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
Disc can’t play – A DVD+R/CD-R must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– If you have recorded a Picture CD or MP3 CD
yourself, ensure that your disc contains at least 10
pictures or 5 MP3 tracks.
– Check the Disc’s Region Code. It must be 1 or ALL.
Picture freezes momentarily – Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from center to edge.
No return to start-up screen when – Reset the unit by switching the player off, then on
disc is removed again.
Troubleshooting