Philips DVP3960-37B - Manual (Page 49)

English
49
Problem Solution
Troubleshooting
(continued)
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The aspect ratio of the screen
cannot be changed.
Not able to select some items in the
setup/system menu.
The DVD player does not start
playback.
Picture freezes momentarily during
playback.
Unable to select Progressive Scan
on/off.
Unable to play DivX ® movies.
No sound during DivX ® movies
playback.
An DivX ® movies does not repeat.
Certain DivX ® files does not play or
are skipped.
– The aspect ratio is fi xed on the DVD disc.
– Depending on the TV, it may not be possible to change
the aspect ratio.
– Press STOP button twice before selecting the setup/
system menu.
– Depending on the disc availability, some menu items
cannot be selected.
– Insert a readable disc with the playback side facing down.
– Check the disc type, colour system (PAL/NTSC) and
region code.
– Check for any scratches or smudges on the disc.
– Press SETUP to turn off the setup menu screen.
– You may need to enter the password in order to change
the parental rating level or to unlock the disc for
playback.
– Moisture may have condensed inside the system. Remove
the disc and leave the system turned on for about an
hour.
– Disconnect the power cord from the power outlet for a
few minutes. Reconnect the power cord and try to
operate again as usual.
– Check the disc for fi ngerprint/scratches and clean with a
soft cloth wiping from center to edge.
– Check that the output of the video signal is turn to
{ YPbPr }.
– Check that the DivX ® fi le is encoded in ‘Home Theatre’
mode with DivX ® 5.x encoder.
– Check that the DivX ® movie downloaded is a complete
fi le.
– The audio codec may not be supported by this DVD
player.
– Check that fi le size of the movie does not exceed the fi le
size of the disc during downloading.
– Make sure the fi le name extension is correct. You can
check this using a computer with CD-ROM.
– The player is designed to playback DVD, VCD, CD audio,
MP3 and DivX ® discs only. Other digital audio formats
such as liquid audio, RM (RealMedia), WAV or non-audio
fi les like ‘.doc’, ‘.txt’, ‘.pdf’ are not supported.
– Try to play the problem DivX ® files, on a computer. If
they do not work, the source file appears to be corrupt.
– Try to download the file again from a different source, or
if you have created the file yourself, create the file again
and make sure the settings are correct.
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