Philips DVD player DVP3962 HDMI 1080i DivX Ultra - Manual (Page 48)

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Troubleshooting
(continued)
Problem Solution
No audio output from HDMI
connection.
No video output from HDMI
connection.
No sound during DivX movies
playback.
An DivX movie does not
repeat.
Certain DivX files do not play
or are skipped.
– You will not hear any sound from the HDMI output if
the source device is only DVI/HDCP (High-bandwidth
Digital Content Protection)-compatible.
– It is not possible to output or copy-controlled DVD-
Audio sources from the HDMI connection.
– Make sure that the audio output setting is not turned
off. See ‘Setup Menu Options - { Audio Setup Page -
HDMI Audio }’ for details.
– HDMI connection can only be made to HDMI-
equipped devices with HDCP (High Bandwidth Digital
Content Protection). If you wish to connect to a DVI
connector (equipped with HDCP), you need a
separate adaptor (DVI to HDMI).
– Make sure the resolution of this unit matches the
device you have connected using the HDMI. See
‘Setup Menu Options - { Video Setup Page - HDMI
Setup }’ for details.
– During resolution selection for DVI TV, a distorted or
black screen may appear, see HDMI Setup.
– The audio codec may not be supported by this unit.
– Check that file size of the movie does not exceed the
file size of the disc during downloading.
– Check that the DivX movie download is a complete
file.
– Make sure the file name extension is correct. You can
check this using a computer with CD-ROM.
– The unit is designed to playback DVD, VCD, SVCD,
CD audio, MP, WMA and DivX discs only. Other
digital audio formats such as liquid audio, RM
(RealMedia), WAV or non-audio files like ‘.doc’, ‘.txt’,
‘.pdf’ are not supported.
– Try to play the problem DivX files on a computer. If
they do not work, the source file appears to be
corrupted.
– Try to download the file again from a different source,
or if you have created the file yourself, save it with
the correct settings.
dvp3962_3982_37_eng1.indd 48 2008-05-05 2:18:00 PM