Troubleshooting – Philips 10FF3CMI-37 User Manual
Page 11

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My Digital 
PhotoFrame does 
not go into Auto-off 
status after I set it.
My Digital 
PhotoFrame is ON 
but the system 
does not respond 
anymore!
My Digital 
PhotoFrame does 
not show some of 
my photos.
Why the photos 
distort?
What is the 
difference between 
background, Auto fit 
and RadiantColor?
Ensure that you set current time, Auto off and Auto on 
correctly. 
• Ensure that the PhotoFrame is properly powered. 
• Use a pin to trigger the RESET button located on the back to 
restore the PhotoFrame.
• The PhotoFrame shows photos in JPEG format.
If the format of picture is different as the PhotoFrame (for 
example,if you set "auto fit" on the PhotoFrame, a 4x3 photo input 
into a (16x9) PhotoFrame may distort. You can set a background 
colour or set RadiantColor. A background colour keeps the 
correct aspect ratio but may have black bar (or the background 
colour you select). we recommend you to select RadiantColor to 
keep the correct aspect ratio with the exterior of photo colour 
RadiantColor does give you the best viewing experience. Users 
can go to: Main menu>Slideshow>Background>RadiantColor/
Auto fit/black/red/gray.
If the picture format is different as the PhotoFrame, the 
PhotoFrame provides several solutions for it. 
1. Auto fit: it is just like wide screen TV, the PhotoFrame extends 
the photo to fill fully the screen with picture distortion.t
2. Background colour: the PhotoFrame displays a photo without
distortion but with black bar or a selected background colour.
3. RadiantColor: the PhotoFrame displays a photo without
distortion with RadiantColor. RadiantColor is a new technology 
that the system analyses the colour of picture edge and extend 
the colour to fill the screen. This does improve the viewing 
experience. Users can go to: Main menu>Slideshow>Backgroun
d>RadiantColor/Auto fit/black/red/gray.
Problem
Tip
Troubleshooting
