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11 troubleshooting – Philips HSB2351-F7B User Manual

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No disc detected

Insert a disc.

Check if the label side of the disc faces

outwards.
Wait until the moisture condensation at

the lens has cleared.
Replace or clean the disc.

Use a fi nalized CD or correct format disc.


Black and white or distorted picture

The disc does not match the TV color

system standard (PAL/NTSC).
Sometimes a slight picture distortion may

appear. This is not a malfunction.
Clean the disc.

A distorted picture may appear during

progressive scan setup.

The aspect ratio of the TV screen cannot be
changed even though you have set the TV
display format.

The aspect ratio if fi xed on the loaded

DVD disc.
The aspect ratio may not be changed for

some TV systems.

No sound

Adjust the volume.

Check that the speakers are connected

correctly.
If there is no sound in the USB mode,

ensure that you have connected a USB
device that contains playable music.
If there is no sound in the AV mode,

ensure that you have connected AV
devices to the system correctly.

Remote control does not work

Before you press any function button, fi rst

select the correct source with the remote
control.
Reduce the distance between the remote

control and the unit.
Insert the battery with its polarities (+/–

signs) aligned as indicated.
Replace the batteries.

Aim the remote control directly at the

sensor on the front of the unit.

11 Troubleshooting

Warning

Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site www.
philips.com/welcome. When you contact Philips,
ensure that the apparatus is nearby and the
model number and serial number are available.
No power

Ensure that the AC cord of the unit is

connected properly.
Ensure that there is power at the AC

outlet.
As a power-saving feature, the system

switches off automatically 15 minutes after
track play reaches the end and no control
is operated.

No picture

Check the video connection.

Turn on the TV to the correct Video-In

channel.
Progressive scan is activated but the TV

does not support progressive scan.

USB device not supported

The USB device is incompatible with the

unit. Try another one.

Cannot display some fi les in USB device

The number of folders or fi les in the USB

device has exceeded a certain limit. This
phenomenon is not a malfunction.
The formats of these fi les are not

supported.

No picture on HDMI connection.

Check if the HDMI cable is faulty. Replace a

new HDMI cable.
If this happens when you change the

HDMI video resolution, select the correct
resolution until the picture appears.

English

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