Neff H12GE60S0G - Manual (Page 10)

10
Troubleshooting
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Technical data
Error message Possible cause Remedy/note
The appliance does not work The plug is not plugged in. Plug the plug in
Power failure Check whether the kitchen light works.
Faulty circuit breaker Look in the fuse box to make sure that the
circuit breaker for the appliance is in work-
ing order.
Faulty operation Switch off the circuit breaker in the fuse
box. Switch it back on after approx. 10
seconds.
Three zeros light up in the display. Power failure Reset the time.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was actuated accidentally. Press the „ button.
The ƒ button was not pressed after setting. Press the ƒ button or cancel the setting
with the „ button.
The microwave does not work. The door was not fully closed. Check whether food residue or debris is
trapped in the door.
The ƒ button was not pressed. Press the ƒ button.
It takes longer than before for the
food to heat up
The microwave power level setting was too low. Select a higher microwave power setting.
A larger amount of food than usual has been
placed in the appliance.
Double the amount – double the time.
The food was colder than usual. Stir or turn the food during cooking.
The turntable makes a scratching or
grinding noise.
Dirt or debris in the area around the turntable
drive.
Clean the roller ring and the recess in the
cooking compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault. If this fault occurs repeatedly, please call
the after-sales service.
"M" appears in the display. The appliance is in demo mode. Press and hold the ƒ button and the „
button for approx. 7 seconds.
Demo mode is deactivated.
E no. FD no.
After-sales service O
GB 0844 8928989
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Input voltage AC 230 - 240 V, 50 Hz
Power consumption 1450 W
Maximum output power 900 W
Grill power 1200 W
Microwave frequency 2450 MHz
Fuse 10 A
Dimensions (HxWxD)
­ appliance
382 mm x 594 mm x 388 mm