BSS Audio MC-1 - Manual (Page 7)

12
Troubleshooting
If the media converter fails, isolate and correct the fault by determining the
answers to the following questions and then taking the indicated action:
1. Is the PWR (power) LED illuminated?
NO
• Is the power adapter the proper type of voltage and cycle frequency
for the AC outlet?
• Is the power adapter properly installed in the media converter and in
the outlet?
• Contact Tech Support: 1-800-931-2357.
YES
• Proceed to step 2.
2. Is the RXC (copper link) LED illuminated?
NO
• Check the twisted-pair copper cables for proper connection.
• Contact Tech Support: 1-800-931-2357.
YES
• Proceed to step 3.
3. Is the LKF (fiber link) LED illuminated?
NO
• Check the fiber cables for proper connection.
• Verify that the TX and RX cables on the media converter are
connected to the RX and TX ports, respectively, on the other device.
• If the media converter is connected to another MC-1 using
fiber, verify the fiber Auto Negotiate is disabled (DIP-switch 5 in the
UP position).
• Contact Tech Support: 1-800-931-2357.
YES
• Proceed to step 4.
4. Is the RXC (copper receive) LED flashing?
NO
• If there is activity on the 1000Base-T port, disconnect and reconnect
the twisted-pair copper cable to restart the initialization process.
• Restart the workstation to restart the initialization process.
• Contact Tech Support: 1-800-931-2357.
YES
• Contact Tech Support: 1-800-931-2357 .
13
Contact Us
Technical support
1-800-931-2357
Address
BSS Audio
8760 S. Sandy Parkway
Sandy, Utah 84070
office: 801-566-8800
BSS Audio 800-931-2357 8760 South Sandy Parkway, Sandy, Utah 84070 www.bssaudio.com 800-931-2357
tech support: 800-931-2357