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Before you contact us, En-42 – Olympus P-S100 Digital Photo Printer User Manual

Page 42

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Before you contact us

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EN-42

Before you contact us

• Confirm the following points before contacting us so that we can provide quick and accurate answers.

• Please fill out this check sheet if you want to contact us by fax or mail.

• Symptom, displayed messages, frequency, and other details of the problem:

PC-related problems are difficult to accurately identify. Please provide as much detail as possible.

• Name:

• Contact information: Postal code

Address (your residential address or office address)

Phone/Fax

E-mail

• Product name (model):

• Serial number (located on the bottom of the product):

• Purchase date:

• Error message displayed on the camera screen:

* If you are using this printer connected to a PC, or if you are using third party application software, please

provide as much detail as possible, as follows.

• Type of PC:

Manufacturer, model, and others

• Memory size and free hard disk space:

• OS name and version:

For Mac OS, check settings on the Control Panel and the extensions in use.

For Windows, check settings on Control Panel/System/Device Manager.

• Other peripheral devices connected:

• Name and version of the application software related to your problem:

• Name and version of the OLYMPUS software product related to your problem:

Doya_E.book Page 42 Thursday, November 11, 2004 10:50 AM