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Lenovo IdeaPad U310 Touch Notebook User Manual

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Chapter 6. Troubleshooting

BIOS password problems

I forgot my password.

If you forget your user password, you must ask the
system administrator to reset your user password.

If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will
be charged for parts and service.

If you forget your administrator password, a Lenovo
authorized servicer cannot reset your password. You
must take your computer to a Lenovo authorized
servicer or a marketing representative to have the
system board replaced. Proof of purchase is required,
and a fee will be charged for parts and service.

Sleep problems

The critical low-battery error
message appears, and the
computer immediately turns
off.

The battery power is getting low. Connect the AC
adapter to the computer.

The computer enters
sleep mode
immediately after Power-on
self-test (POST).

Make sure that:
- The battery is charged.
- The operating temperature is within the acceptable

range. See “Chapter 2. Use and care Information” of
Lenovo Safety and General Information Guide.

Note:

If the battery is charged and the temperature is within range, have the computer serviced.

This manual is related to the following products: