Lenovo G465 Notebook User Manual
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Appendix B. Lenovo limited warranty
Types of warranty service
1 Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time upon
request. CRUs that are easily installed by you are called Self-service CRUs,
while Optional-service CRUs may require some technical skill and tools.
Installation of Self-service CRUs is your responsibility. You may request that
a Service Provider install Optional-service CRUs under one of the other
types of warranty service designated for your product. An optional service
offering may be available for purchase from Lenovo to have Lenovo install
Self-service CRUs for you. You may find a list of CRUs and their designation
in the publication that ships with your product or at
The requirement to return a defective CRU, if any,
will be specified in the materials shipped with a replacement CRU. When
return is required: 1) return instructions, a prepaid return shipping label,
and a container will be included with the replacement CRU; and 2) you may
be charged for the replacement CRU if your Service Provider does not
receive the defective CRU within thirty (30) days of your receipt of the
replacement.
2 On-site Service
Under On-Site Service, your Service Provider will either repair or exchange
the product at your location. You must provide a suitable working area to
allow disassembly and reassembly of the Lenovo product. For some
products, certain repairs may require your Service Provider to send the
product to a designated service center.
3 Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or
exchanged at a designated service center, with shipping arranged by your
Service Provider. You are responsible for disconnecting the product. A
shipping container will be provided to you for you to return your product to
a designated service center. A courier will pick up your product and deliver
it to the designated service center. Following its repair or exchange, the
service center will arrange the return delivery of the product to you.