Lenovo G465 Notebook - Manual (Page 50)

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Appendix B. Lenovo limited warranty
„
How to obtain warranty service
If the product does not function as warranted during the warranty period, you
may obtain warranty service by contacting Lenovo or an approved service
provider. Each of them is referred to as a “Service Provider.” A list of Service
Providers and their telephone numbers is available at
www.lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ from
location to location. Charges may apply outside a Service Provider’s normal
service area. Contact a local Service Provider for location-specific information.
„
What your service provider will do to correct problems
When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over
the telephone, e-mail or through remote assistance. Your Service Provider may
direct you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install
yourself called a “Customer Replaceable Unit” or “CRU.” If so, your Service
Provider will ship the CRU to you to install.
If your problem cannot be resolved over the telephone or remotely, through
your application of software updates or the installation of a CRU by you, your
Service Provider will arrange for service under the type of warranty service
designated for the product under the section titled “Warranty information”.
If your Service Provider determines that it is unable to repair your product,
your Service Provider will replace it with one that is at least functionally
equivalent.
If your Service Provider determines that it is unable to either repair or replace
your product, your sole remedy is to return the product to your place of
purchase or to Lenovo for a refund of your purchase price.