Lenovo ThinkPad Edge E420s - Manual (Page 27)

Appendix A. Warranty information
This Appendix provides information regarding the warranty period and type of
warranty service applicable to your Lenovo hardware product in your country
or region.
ThinkPad Edge E420s
Machine Type Country or Region of
Purchase Warranty Period Types of Warranty
Service
Parts and Labor -
1 year 3, 1 Australia, New Zealand,
Japan, US, Canada, and
Mexico
Battery pack - 1
year 1
Parts and Labor -
1 year 4, 1
4401
Other
Battery pack - 1
year 1
Types of warranty service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time upon
request. CRUs that are easily installed by you are called Self-service CRUs,
while Optional-service CRUs may require some technical skill and tools.
Installation of Self-service CRUs is your responsibility. You may request that a
Service Provider install Optional-service CRUs under one of the other types
of warranty service designated for your product. An optional service offering
may be available for purchase from Lenovo to have Lenovo install Self-service
CRUs for you. You may find a list of CRUs and their designation in the
publication that ships with your product or at http://www.lenovo.com/CRUs.
The requirement to return a defective CRU, if any, will be specified in the
materials shipped with a replacement CRU. When return is required, 1) return
instructions, a prepaid return shipping label, and a container will be included
with the replacement CRU; and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty
(30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products,
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