Antennas Direct DB2e - Manual (Page 2)

Antennas Direct ® Inc. warrants this product against any defects in materials or workmanship for as long as you own the product. No warranty claim will be
honored unless at the time the claim is made you present proof of purchase from an authorized Antennas Direct Inc. dealer.
Antennas Direct Inc. will either repair or replace the defective product at no charge to you. This warranty covers parts, but does not cover any costs incurred
in removal or reinstallation of the product. This limited warranty does not apply if the product is damaged or fails from: misuse, improper installation, abuse,
and modification of the product as originally manufactured by Antennas Direct.
Antennas Direct Inc. will not assume any liabilities for any other warranties, expressed or implied by any other person. The foregoing shall be the sole and
exclusive remedy of any person, whether in contract, tort or otherwise, and Antennas Direct Inc. shall not be liable for incidental or consequential damage or
commercial loss, or from any other loss or damage as set forth above.
Antennas Direct Inc.
Lifetime Limited Warranty
Troubleshooting
Problem: I'm not getting any signals at all.
Possible causes:
1. You MUST RESCAN your converter box or TV.
A TV must be set to the proper input source. Using the TV remote
control:
• Go into the setup menu and select the proper source. It may be
labeled “antenna’, “air”, “broadcast” or “cable off”. Refer to your
TV user’s manual.
• Within the setup menu select channel setup or channel scan.
Again, you may need to refer to your TV user’s manual for exact
directions.
• If the initial rescan does not bring in all desired channels, follow
the double rescan procedure below:
Disconnect the antenna from the box or digital TV:
• Rescan the box or digital TV without the antenna connected. As
with any scan, follow the on-screen instructions
or owner’s manual for your device.
• Unplug the box or digital TV from the electrical outlet for at
least one minute.
• Reconnect the antenna to the box or digital TV and plug the
unit into the electrical outlet.
• Rescan the box or digital TV one more time.
Make sure the antenna is facing the broadcast towers in your area.
To locate your towers go to www.antennapoint.com or call your local
TV stations.
2. You do not have a clear line of sight to your local transmitting towers.
You might need to elevate and/or move your antenna. Using a taller
mast may be helpful. You have found the right location for your
antenna when all of your local channels appear after a subsequent
rescan. Remember, rescan at every location that you try.
3. You are outside of the range of your antenna’s capabilities.
Depending upon the distance between you and your local TV
transmitters you may need a longer range antenna. Antennas Direct
offers many models for this purpose.
4. If you have more than one TV connected to the antenna or if your
cable line is too long (50+ feet) , you may need an amplifier.
Call our Helpline to be sure this will improve your reception. If
amplification is added when NOT needed, reception problems
could arise.
5. You may have loose fitting connections along your cable line.
Check ALL connections for tight fit and check all outdoor connections
for moisture or corrosion.
Problem: I'm receiving every channel except for one.
Possible causes:
1. You may need to rescan your TV tuner or converter box.
See item 1.
2. The channel you are not receiving may have its transmitter lower
on the tower than the other transmitters and your line of sight is
blocked.
Try elevating your antenna or moving it to another location.
Problem: I’m having signal breakups but I’m only two miles from the
transmitter.
Possible causes:
1. Your TV may be receiving interfering signals.
A larger/stronger antenna will not necessarily solve this problem.
Consider moving the antenna making sure it is not placed near
metal objects or other antennas. If this is not succesful, your signal
may be too strong. Call our Helpline for an analysis of your area and
installation. We can offer simple solutions.
6. Building material such as brick, metal or stucco will inhibit signal.
Move your antenna near a window facing your broadcast towers
16388 Westwoods Business Park, St. Louis, MO 63021