Maintenance, Support, Maintenance support – Axis Communications 221 User Manual
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AXIS 221 - System Options
Maintenance
• Restart - The unit is restarted without changing any of the settings. Use this
method if the unit is not behaving as expected.
• Restore - The unit is restarted and most current settings are reset to the factory
default values. The only settings saved are:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subnet mask
• the system time
• Default - The Default button should be used with caution. Pressing this will
return
all of the camera's settings, including the IP address, to the factory default
values. The camera will then have to be re-installed.
Upgrade Server - See Upgrading the Firmware, on page 45.
Backup - To take a backup of all of the parameters, and any user-defined scripts, click the
Backup button. If necessary, it is then possible to return to the previous settings if the
settings are changed and there is unexpected behavior.
Restore - click the Browse button to locate the saved backup file (see above) and then click
the Restore button. The settings will be restored to the previous configuration.
Note:
Backup and Restore can only be used on the same unit running the same firmware. This feature is not
intended for the configuration of multiple units or for firmware upgrades.
Support
The support overview page provides valuable information on troubleshooting and contact
information, should you require technical assistance.
System Overview - is a quick look over the camera’s status and settings. Information that
can be found here includes the camera’s Firmware version, IP address, Security, Event and
Image settings and Recent log items. Many of the captions are also links to the proper
Setup page to conveniently make adjustments in the camera’s settings.
Logs & Reports - when contacting Axis support, please be sure to provide a valid Server
Report with your query.
View Information - The Log file, the Server Report and the Parameter List all provide
valuable information for troubleshooting and when contacting Axis support.
Configuration
Log Level for Log Files - from the drop-down list, select the level of information to be
added to the Log file