Spektrum SPMSR2000 - Manual (Page 9)

EN
answer your questions and service you in the event that you may need any assistance.
For questions or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call the toll free telephone number referenced in
the Warranty and Service Contact Information section to speak with a Product Support
representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a Return Merchandise Autho-
rization (RMA) number. Pack the Product securely using a shipping carton. Please
note that original boxes may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Service Request is available at
http://www.horizonhobby.com/content/_service-center_render-service-center. If you
do not have internet access, please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address, email
address and phone number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed
and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service estimates will be
billed a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for service,
you are agreeing to Horizon’s Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country
of use and ownership. If received, a non-compliant Product will not be ser-
viced. Further, the sender will be responsible for arranging return shipment
of the un-serviced Product, through a carrier of the sender’s choice and at
the sender’s expense. Horizon will hold non-compliant Product for a period
of 60 days from notification, after which it will be discarded.