Appendix c, Technical support fax order, Incident summary – Allied Telesis AT-A19 User Manual

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Appendix C

Technical Support Fax Order

Name ________________________________________________________________________

Company_____________________________________________________________________

Address______________________________________________________________________

City ___________________________State/Province__________________________________

Zip/Postal Code ______________________ Country__________________________________

Phone __________________________________ Fax__________________________________

Incident Summary

Allied Telesyn model number ____________________________________________________

Firmware release number of Allied Telesyn product (if applicable)______________________

Other network software products I am using (e.g., network managers)

_____________________________________________________________________________

Brief summary of problem ______________________________________________________

_____________________________________________________________________________

Conditions (List the steps that led up to the problem.)________________________________

_____________________________________________________________________________

Detailed description (Please use separate sheet)

Please also fax printouts of relevant files such as batch files and configuration files.
When completed, fax this sheet to the appropriate Allied Telesyn office. Fax numbers can be
found on page 19.

This manual is related to the following products:

AT-A18 AT-A17 AT-A16 AT-A15/LX AT-A15/SX