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Appendix, Troubleshooting – Samsung BD-H5900-ZA User Manual

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PROBLEM

SOLUTION

Forgot password

Press the button (on

the

front panel) for more than

5 seconds with no disc inside. All settings including the

password will revert to the factory settings.

Don’t use this unless absolutely necessary.

When the factory default settings are restored, all stored

user BD data is deleted.

The picture is noisy or

distorted

Make sure that the disc is not dirty or scratched.

Clean the disc.

No HDMI output.

Check the connection between the TV and the HDMI jack

of the player.

Check if your TV supports 480p, 720p, 1080i, or 1080p

HDMI input resolutions.

Abnormal HDMI

output screen.

If random noise appears on the screen, it means that TV

does not support HDCP (High-bandwidth Digital Content

Protection).

If you experience

other problems.

Go to the contents and find the section of the user

manual that contains the explanations regarding the

current problem, and follow the procedure once again.

If the problem still cannot be solved, please contact your

nearest Samsung authorized service center.

AllShare function

I can see folders shared

through AllShare, but I

cannot see the files.

AllShares shows only files corresponding to the Image,

Music, and Movie categories. Files that do not correspond

to these categories are not displayed.

Video is played

intermittently.

Check if the network is stable.

Check if the network cable is properly connected and if

the network is overloaded.

The wireless connection between the AllShare compatible

device and the player is unstable.
Check the connection.

AllShare connection

between Player and

PC is unstable.

The IP address under the same subnetwork should be

unique. If they are not, IP interference can cause this

phenomenon.

Check if you have a firewall enabled.

If so, disable the firewall function.

Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be

performed with the

remote control.

Check the batteries in the remote control. They may need replacing.

Operate the remote control at a distance of no more than

20 feet from the player.

Remove batteries and hold down one or more buttons

for several minutes to drain the microprocessor inside the

remote control to reset it. Reinstall

the

batteries and try to

operate the remote control again.

Disc does not play.

Ensure that the disc is installed with the label side facing up.

Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

Ensure that the disc has disc menus.

The prohibition

message appears on

the screen.

This message appears when an invalid button is pressed.

The Blu-ray Disc/DVD’s software doesn’t support the

feature (e.g., angles).

You’ve requested a title or chapter number or search time

that is out of range.

Play mode differs

from the Setup Menu

selection.

Some of the functions selected in the Setup Menu may

not work properly if the disc is not encoded with the

corresponding function.

The screen ratio

cannot be changed.

The Screen Ratio is fixed on your Blu-ray Disc/DVD.

This is not a problem with the player.

No audio.

Make sure you have selected the correct Digital Output in

the Audio Options Menu.

The screen is blank.

If the HDMI output is set to a resolution your TV cannot support

(for example, 1080p), you may not see a picture on your TV.

Press the button (on front panel) for more than 5

seconds with no disc inside. All settings will revert to the

factory settings.

When the factory default settings are restored, all stored

user BD data is deleted.

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