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Samsung SM-G860PZBASPR User Manual

Page 48

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notice (“Notice of Dispute”), which shall

contain: (a) a written description of

the problem and relevant documents

and supporting information; and (b) a

statement of the specific relief sought.

A Notice of Dispute to Sprint should be

sent to: General Counsel; Arbitration

Office; 12502 Sunrise Valley Drive,

Mailstop VARESA0202-2C682; Reston,

Virginia 20191. Sprint will provide a

Notice of Dispute to you in accordance

with the “Providing Notice To Each

Other Under The Agreement” section

of this Agreement. Sprint will assign a

representative to work with you and try to

resolve your Dispute to your satisfaction.

You and Sprint agree to make attempts to

resolve the Dispute prior to commencing

an arbitration or small claims action.

If an agreement cannot be reached

within forty-five (45) days of receipt of

the Notice of Dispute, you or Sprint may

commence an arbitration proceeding or

small claims action.

Arbitration Terms, Process, Rules and

Procedures

(1) Unless you and Sprint agree

otherwise, the arbitration will be

conducted by a single, neutral arbitrator

and will take place in the county of

the last billing address of the Service.

The arbitration will be governed by

either: (a) rules that we mutually agree

upon; or (b) the JAMS Comprehensive

Arbitration Rules & Procedures (the

“JAMS Rules”), as modified by this

agreement to arbitrate, including the

rules about the filing, administration,

discovery and arbitrator fees. The

JAMS rules are available on its website

at jamsadr.com. Notwithstanding any

48

General Terms and Conditions of Service

v.7-1-13

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