Samsung SM-G860PZBASPR - Manual (Page 46)

DISPUTE RESOLUTION AND
ARBITRATION
PLEASE READ THIS CAREFULLY; IT AFFECTS
YOUR RIGHTS
In those rare instances where your
concern is not resolved to your
satisfaction through calls to our
customer care, you and Sprint each
agree to try to resolve those disputes
in good faith after you provide written
notice of the dispute as set forth below.
If the dispute is not resolved, you and
Sprint agree that the dispute will be
resolved through individual binding
arbitration or small claims court, instead
of courts of general jurisdiction.
Mandatory Arbitration and Waiver of Class
Action
Instead of suing in court, you and
Sprint agree to arbitrate all Disputes (as
defined below) on an individual, non-
representative, basis. You agree that, by
entering into this Agreement, you and
Sprint are waiving the right to a trial by
jury or to participate in a class action or
representative action. This agreement
to arbitrate is intended to be broadly
interpreted.
In arbitration, there is no judge or jury.
Instead Disputes are decided by a neutral
third-party arbitrator in a more informal
process than in court. In arbitration, there
is limited discovery and the arbitrator’s
decision is subject to limited review by
courts. However, just as a court would,
the arbitrator must honor the terms of
the Agreement and can award damages
46 General Terms and Conditions of Service v.7-1-13