Samsung UN55D6000SFXZA - Manual (Page 285)

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English
Issues Solutions and Explanations
Sound Quality First of all, please perform the Sound Test to confirm that your TV audio
is properly operating. (go to MENU - Support - Self Diagnosis - Sound
Test )
If the audio is OK , the sound problem may caused by the source or signal.
There is no sound or the sound
is too low at maximum volume.
• Please check the volume of the external device connected to your TV.
The picture is good but there is
no sound.
• Set the Speaker Select option to TV Speaker in the sound menu.
• If you are using an external device, make sure the audio cables are
connected to the correct audio input jacks on the TV.
• If you are using an external device, check the device’s audio output
option (ex. you may need to change your cable box’s audio option to
HDMI when you have a HDMI connected to your TV).
• If you are using a DVI to HDMI cable, a separate audio cable is required.
• If your TV has a headphone jack, make sure there is nothing plugged into
it.