Common issues – Samsung UN75H6350AFXZA User Manual
Page 8
Common issues
Can’t Connect to Network or
Apps (For Internet supported
models only)
•
Make sure the TV has a network
connection (MENU > Network >
Network Status).
•
Contact your Internet service
provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
•
Make sure your connection to the
device is correct.
•
Perform a TV Self Diagnosis to
identify the problem (MENU >
Support > Self Diagnosis > Sound
or Picture Test)
•
Change the picture size (Use the
“P.Size” button on your remote)
Poor Picture Quality
•
Select High Definition (HD) channels
or programs.
Your Settings are Lost after 5
Minutes
•
Change to Home Mode (MENU >
Support > Use Mode > Home Use).
“Weak or No Signal” Displayed
in TV Mode/Cannot Find Channel
•
Press the SOURCE button on your
remote.
•
If the TV is not connected to a cable
or satellite box run Auto Program
to search for channels (MENU >
Broadcasting > Auto Program)
Can’t See All Apps or Apps Not
Working
•
Reset Smart Hub (MENU > Smart
Hub > Smart Hub Reset)
The stand is wobbly or crooked
•
Make sure the indicator arrows
on the stand and stand holder are
properly aligned.
The TV won’t turn on
•
Make sure all cables are fully inserted
and that the remote has batteries
installed.
[UH6300-6350-75-QSG]BN68-05943C-01ENG.indb 8
2014-07-07 10:18:12