American Power Conversion AP9559 - Manual (Page 11)

Basic Rack Power Distribution Unit 7
Warranty and Service
Limited warranty
APC warrants the Basic Rack PDU to be free from
defects in materials and workmanship for a period
of two years from the date of purchase. Its
obligation under this warranty is limited to
repairing or replacing, at its own sole option, any
such defective products. This warranty does not
apply to equipment that has been damaged by
accident, negligence, or misapplication or has been
altered or modified in any way. This warranty
applies only to the original purchaser.
Obtaining service
To obtain support for problems with your Basic
Rack PDU:
0 1. Note the serial number (located on the rear of
the Rack PDU) and date of purchase.
2. Contact Customer Support at a phone number
on the back cover of this document. A
technician will try to help you solve the
problem by phone.
3. If you must return the product, the technician
will give you a return material authorization
(RMA) number. If the warranty expired, you
will be charged for repair or replacement.
4. Pack the unit carefully. The warranty does not
cover damage sustained in transit. Enclose a
letter with your name, address, RMA number
and daytime phone number; a copy of the sales
receipt; and a check as payment, if applicable.
5. Mark the RMA number clearly on the outside
of the shipping carton.
6. Ship by insured, prepaid carrier to the address
provided by the Customer Support technician.