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What is remote support – Samsung UN85S9AFXZA User Manual

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Troubleshooting

If you encounter...

Try this...

My 3D glasses do not work.

The 3D glasses should be close to the TV. Move the 3D glasses to within 6m

(19.5 ft) of the TV.
Try the paring again in order to check if it is completed.
Check the 3D function settings on the TV.
Take off the glasses and put them on again. The glasses may not be turned

on if not properly worn.

The LED keeps blinking

The battery is low. Charge the battery.

Specifications (Model Number: SSG-3550CR/SSG-3570CR)

Optics

Shutters

Liquid crystal

Transmittance

37±2%

Recommended

operating

distance

2~6m (6 to 19.5 ft)

Field Rate

120 fields/second

Weight

Glasses

29g (0.99 oz)

Power

Glasses

Built-in 3.7V Lithium-polymer battery

Power

consumption

Glasses

1.12mA

Battery

Type

65mAh, 3.7V

Operating time

40Hr

Operating

conditions

Operating

temperature

50 °F ~ 104 °F (10°C ~ 40°C)

Custody

temperature

-4 °F ~ 113 °F (-20°C ~ 45°C)

Product specifications may be changed without notice in order to
enhance product performance.

The continuous operating time may differ depending on the wireless
communication environment and usage conditions.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a
Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

• Install recommended

firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is easy.

1. Call the Samsung Contact

Center and ask for remote
support.

2. Open the menu on your TV and

go to the Support section.

3. Select Remote Management and

Provide the Pin# to the agent.

4. The agent will then access your

TV. That's it!

Troubleshooting and Other Information

English - 22

English - 23

[UN85S9AF-ZA]BN68-05182B-05ENG.indb 23

2013-10-30 �� 10:03:38