Telenav Scout v1.0 for iPhone (open market) - Manual (Page 104)

© 2012 Telenav, Inc. Page 104 of 112
17. Error Conditions
Account cancelled
Your Scout account has been cancelled. Contact Scout Customer Support at 1-888-353-6284.
Account not found
You do not have a valid Scout account. Contact Scout Customer Support at 1-888-353-6284.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.
Low battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged standard
battery, we have used Scout for around 4 hours before it became necessary to connect the charging cable. If you get a
low battery warning, connect a charging cable as soon as possible. In some cases, you may need to wait a while for the
battery to become sufficiently charged so that the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.