GE PP912SMSS - Manual (Page 15)

15
Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Surface elements will not . Improper.cookware.. • Use pans which are flat and match the diameter
maintain a rolling boil . being.used . of the surface element selected.
or cooking is slow
Surface elements do
. A.fuse.in.your.home.may.be • Replace the fuse or reset the circuit breaker.
not work . blown.or.the.circuit.breaker.
tripped .
Cooktop.controls. • Check to see the correct control is set for the surface
improperly.set . element you are using.
• Check to be sure that the Control Lock Selector is turned to
UNLOCK.
Cooktop making an
. Cooktop.is.locked . • Check to be sure the Control Lock Selector is turned
audible sound to UNLOCK.
Tiny scratches or meta l... Incorrect.cleaning. • Use recommended cleaning procedures.
marks or abrasions on . methods.being.used .
Cookware.with.rough. • Be sure cookware bottoms and cookware are clean
radiant cooktop glass
bottoms.being.used.or before use. Use cookware with smooth bottoms.
surface
coarse.particles.(salt. Tiny scratches are not removable but will become
or.sand).were.between. less visible in time as a result of cleaning.
the.cookware.and.the
surface.of.the.cooktop .
Cookware.has.been.
slid.across.the.cooktop
surface .
Areas of discoloration .. Improper.cookware • Marks from aluminum and copper pans as well as
or dark streaks on the .. being.used. mineral deposits from water or food can be removed
cooktop with the cleaning cream.
Hot.surface.on.a.model • This is normal. The surface may appear discolored
with.a.light.colored.cooktop . when it is hot. This is temporary and will disappear
as the glass cools.
Food.spillovers.not.cleaned. • See the Cleaning the glass cooktop section.
before.next.use .
Incorrect.cleaning.methods. • Use recommended cleaning procedures.
being.used .
Plastic melted to . Hot.cooktop.came.into. • See the Glass surface—potential for permanent damage
the surface . contact.with.plastic.placed section in the Cleaning the glass cooktop section.
on.the.hot.cooktop .
Pitting (or indentation) . Hot.sugar.mixture.spilled. • Call a qualified technician for replacement.
of the cooktop . on.the.cooktop .
Frequent cycling off and .. Improper.cookware. • Use only flat cookware to minimize cycling.
on of surface elements . being.used . See the Surface elements cycle on and off section.
Control knob will . Cooktop.controls. • When the knob is in the OFF position, it must be
not turn . improperly.set . pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.