Support information, How to get help, Where to get help – HP Classmate Notebook PC User Manual
Page 19: Customer support for repairs, 7 support information, 7support information
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Support information
How to get help
HP support can help you get the most from your computer. You will find what you need with tools
located on your computer and with information available on the Web, by phone, or through your local
retailer.
Before contacting HP support, it’s important to have the following product information handy:
●
Model number
●
Product number
●
Serial number
●
Software build number
●
Operating system
●
Purchase date
Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build
number) can be viewed by using HP Support Information. From the Start screen, type support, and
then select HP Support Information.
Don’t forget to register your product at
Where to get help
●
Use Windows Help and Support for help with hardware and software questions. From the Start
screen, type help, and then select Help and Support.
●
For help online, go to
Telephone assistance to get you up and running is covered for thirty (30) days from the time you
purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still
available.
Customer support for repairs
If your computer needs to be repaired, or to have parts replaced, you have two choices:
●
You can easily replace many of your computer parts that are considered consumer replaceable.
This is the fastest method of repair, because many times HP can send the part directly to your
home or business in a few days. (This option may not be available in all countries or regions.)
●
If a repair is necessary, HP support will make arrangements to repair your computer.
These cost of these services is covered during the warranty period.
There are some limitations and exclusions to the warranty (as well as some important details), which
are described in the
HP Worldwide Limited Warranty and Technical Support guide.
How to get help 13