HP Compaq Presario CQ35-337TX Notebook PC - Manual (Page 61)

A disc does not play automatically
1. Select Start > Default Programs > Change AutoPlay settings.
2. Confirm that the Use AutoPlay for all media and devices check box is selected.
3. Click Save.
A disc should now start automatically when it is inserted into the optical drive.
A movie stops, skips, or plays erratically
● Press the Play button. You may have accidentally paused the movie.
● Clean the disc.
● Conserve system resources by trying the following suggestions:
◦ Log off the Internet.
◦ Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
◦ Disconnect external devices, such as a printer, scanner, camera, or handheld device.
A movie is not visible on an external display
1. If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. Right-click on a blank area of the computer desktop, and select Screen resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the movie image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and
Support.
The process of burning a disc does not begin, or it stops before
completion
● Be sure that all other programs are closed.
● Turn off Sleep mode and Hibernation.
● Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
Troubleshooting 51