HP Pavilion g4-1311nr Notebook PC - Manual (Page 9)

Appendix A Troubleshooting and support .................................................................................................... 75
Troubleshooting .................................................................................................................................. 75
The computer is unable to start up .................................................................................... 75
The computer screen is blank ............................................................................................ 75
Software is functioning abnormally .................................................................................... 76
The computer is on but not responding ............................................................................. 76
The computer is unusually warm ....................................................................................... 76
An external device is not working ...................................................................................... 76
The wireless network connection is not working ................................................................ 77
A movie is not visible on an external display ..................................................................... 77
The process of burning a disc does not begin, or it stops before completion .................... 78
Contacting customer support ............................................................................................................. 78
Labels ................................................................................................................................................. 79
Appendix B Cleaning your computer ............................................................................................................. 80
Cleaning products .............................................................................................................................. 80
Cleaning procedures .......................................................................................................................... 81
Cleaning the display .......................................................................................................... 81
Cleaning the sides and cover ............................................................................................ 81
Cleaning the TouchPad and keyboard .............................................................................. 81
Appendix C Specifications .............................................................................................................................. 82
Input power ......................................................................................................................................... 83
DC plug of external HP power supply ................................................................................ 83
Operating environment ....................................................................................................................... 84
Appendix D Electrostatic discharge .............................................................................................................. 85
Index ................................................................................................................................................................... 86
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