HP LD4730 47-inch Micro-Bezel Video Wall Display - Manual (Page 38)

5 Troubleshooting
Issues and Solutions
At times VOE issues may occur, and solutions to address those issues are indicated in the Troubleshooting
table.
Table 5-1 Troubleshooting a VOE Network
Problem Possible Solutions
VOE Software does not detect a
display
Make sure the display is powered on and correctly connected to the network.
Verify that the Display Name, Display Location, IP Address and other network settings in the
display are correct.
If there is any personal firewall software installed on the Player, make sure VOE software is
on the Exception List/White List of that personal firewall software.
VOE Software does not detect a
player.
Make sure the player is powered-on and properly connected to the network.
Verify that the VOE software is installed and running on the player.
If there is any personal firewall software installed on the Player, make sure VOE software is
on the Exception List/White List of that personal firewall software.
Cannot Associate player with
selected display.
Verify that the display is not associated with another player.
No video on an associated display. Ensure that the display is powered on and its input source is set to VOE.
Streaming video freezes. Check the network connection to the display for possible interruptions.
Video frame rate is low, or video
quality is low.
Set the VOE display resolution to 1366 x 768 or lower.
Verify that the network bandwidth is sufficient to handle the connected displays.
Upgrading VOE
All versions of VOE software and firmware are compatible with each other. Thus, players and displays on the
same network can run different versions. Upgrading software is a simple matter of repeating the installation
process described in Loading Software on page 2 .
Upgrading firmware is only slightly more complex. HP digital signage displays run two firmware programs:
● VOE assignments
● All other operations
To view the procedure, refer to Update Firmware on page 27 .
34 Chapter 5 Troubleshooting