Acura 2008 RDX 31STK810 - Manual (Page 115)

114 Navigation System
Client Assistance
Visiting Your Dealer
We strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally you may run into a
specific issue that you cannot find in the
book. You may save yourself a trip to
the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 139)
• The Frequently Asked Questions
(FAQs) section (see page 131)
• The navi FAQs found on the on-line
DVD order site (see “Obtaining a
DVD”)
• For detailed questions regarding
HFL, audio, or other systems that
interact with the navigation system,
see the main vehicle Owner’s
manual, or the Quick Start Guide
• For traffic related issues, see the
“Real Time Traffic Display” section
(on page 22) and FAQs (on page 131)
• Call Acura Client Relations (see
“Acura Automobile Client Services”)
• For database or POI issues, follow the
guidelines in the “Reporting Errors”
section (see page 113)
If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service consultant. That way, the service
consultant can document the issue for
the factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern, like it only
occurs when you enter some specific
address, or when driving on a certain
road, or just when it’s cold. This
information is very useful to the service
consultant. Be patient, the tech may be
unfamiliar with your specific issue.
Obtaining a Navigation
Update DVD
Acura is continually expanding the
scope of the navigation system.
Upgraded software may be made
available to navigation system owners
periodically, usually in the fall of each
year.
To purchase an updated DVD or a
replacement DVD, call the Acura
Navigation Disc Fulfillment Center at
(888) 549-3798. You can also order on-
line by going to www.acura.com and
selecting in order: Acura Store,
Navigation DVD Updates, Shop
Navigation DVDs, and Order
Navigation DVD.
NOTE:
• DVDs are not available at your
dealer. However, the dealer may
order a DVD for you as a courtesy.
There is no program for free DVD
updates.
• The DVD order line staff cannot
answer technical questions regarding
navigation operation, coverage, or
POIs.