Technical support, Additional references, Before contacting hp support – HP Server Management Packs for Microsoft System Center Essentials User Manual
Page 81
Technical support 81
Technical support
Additional references
The following additional information sources are available:
•
Web pages related to the HP Server Management Packs for System Center Essentials
(
•
HP Server Management Pack for Microsoft® System Center Essentials Troubleshooting Assistant
Before contacting HP support
Before contacting HP for support, review the following steps and collect the necessary system information
to help expedite a resolution:
1.
Review the troubleshooting information found in this guide.
IMPORTANT:
Before proceeding, access the HP website
(
g the current version of the HP
Server Management Pack for Microsoft® System Center Essentials User Guide. Use the part
number and the date on the title page to determine which version you are using. The contents
of this guide are updated frequently and newer versions are placed on the HP website.
Download and open the updated file to use the current HP Server Management Pack for
Microsoft® System Center Essentials User Guide.
2.
See the HP website (
for product updates.
3.
If you cannot resolve the problem with the information contained in this guide, then have the
following information about your System Center Essentials environment available:
o
Microsoft® Windows® operating system version and patch levels
o
The HP Server Management Pack for Microsoft® System Center Essentials version installed
o
The versions of Insight Management Agents as associated plug-in tools (such as Version Control
Agents and Insight Diagnostics)
o
HP server type and models
o
HP server serial number
o
Screen prints of any error messages received
o
Detailed description of the problem