Axis Communications 215 PTZ-E - Manual (Page 38)

AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting
38
Customer Services
If you contact the Axis support desk, please help us help you resolve your problems expediently by providing a
server report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report contains important
information about the server and its software, as well as a list of the current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the
last restart of the system and can prove a useful diagnostic tool for troubleshooting.