LG 55EA8800 - Manual (Page 38)

ENGLISH
38 TROUBLESHOOTING
TROUBLESHOOTING
Problem Solution
Cannot control the TV with the remote
control.
y y Check the remote control sensor on the product and try again.
y y Check if there is any obstacle between the product and the remote control.
y y Check if the batteries are still working and properly installed ( to , to ).
No image display and no sound is
produced.
y y Check if the product is turned on.
y y Check if the power cord is connected to a wall outlet.
y y Check if there is a problem in the wall outlet by connecting other products.
The TV turns off suddenly.
y y Check the power control settings. The power supply may be interrupted.
y y Check if the Off Time / Sleep Timer feature is activated in the TIME settings.
y y If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.
If Skype doesn’t start y y Check whether the Video Call Camera is properly connected to the USB port on the TV.
y y Check the network connection status.
If the Notification Window is not
displayed when a call is received
y y Check that your status is not set as Do not disturb.
y y When using certain TV functions, incoming calls can’t be received
(e.g. during a software update, etc.).
y y Check Privacy Settings is Allow calls from people in my contact list only.
If there’s echo (e.g. when you hear
your own voice played back through
the speakers)
y y Change the home theater audio setting to stereo rather than surround.
y y Reduce the speaker volume.
y y Too much echo in the room can decrease audio quality.
y y Test microphone using the Echo / Sound Test Service.
If you’re not able to receive any video
or if it is of low quality
y y Internet or network congestion can degrade video quality.
y y Using wireless can also degrade video quality. We recommend using a wired internet connection.
y y Screen quality can decrease when using Zoom-In. We recommend you use minimum zoom during video
calls.
y y Check whether the call quality information is marked as critical. If this is the case, video quality can be
degraded.
If the call ends abruptly y y When certain TV functions are activated, the call may be disconnected. (e.g. Sleep timer, etc.)
y y Do not unplug the Video Call Camera during a call.
If the Skype menu does not appear on
the Premium menu
y y Connect the camera to your TV, then update the software. For details about how to update the software,
refer to your TV manual.
Other issues y y Issues may arise from network congestion of problems with the Skype network.
y y For further inquiries about Skype functions, visit www.skype.com .
THE CONSUMER ELECTRONICS INDUSTRY CARES
• Manufacturers, retailers and the rest of the consumer electronics industry are committed to
making home entertainment safe and enjoyable.
• As you enjoy your television, please note that all televisions – new and old- must be supported on
proper stands or installed according to the manufacturer’s recommendations. Televisions that
are inappropriately situated on dressers, bookcases, shelves, desks, speakers, chests, carts, etc.,
may fall over, resulting in injury.
TUNE IN TO SAFETY
• ALWAYS follow the manufacturer’s recommendations for the safe installation of your television.
• ALWAYS read and follow all instructions for proper use of your television.
• NEVER allow children to climb on or play on the television or the furniture on which the television
is placed.
• NEVER place the television on furniture that can easily be used as steps, such as a chest of
drawers.
• ALWAYS install the television where it cannot be pushed, pulled over or knocked down.
• ALWAYS route cords and cables connected to the television so that they cannot be tripped
over, pulled or grabbed.
WALL OR CEILING MOUNT YOUR TELEVISION
• ALWAYS contact your retailer about professional installation if you have any doubts about your
ability to safely mount your television.
• ALWAYS use a mount that has been recommended by the television manufacturer and has a
safety certification by an independent laboratory (such as UL, CSA, ETL).
• ALWAYS follow all instructions supplied by the television and mount manufacturers.
• ALWAYS make sure that the wall or ceiling where you are mounting the television is appropriate.
Some mounts are not designed to be mounted to walls and ceilings with steel studs or cinder
block construction. If you are unsure, contact a professional installer.
• Televisions can be heavy. A minimum of two people is required for a wall or ceiling mount
installation.
MOVING AN OLDER TELEVISION TO A NEW PLACE IN
YOUR HOME
• Many new television buyers move their older CRT televisions into a secondary room after the
purchase of a flat-panel television. Special care should be made in the placement of older CRT
televisions.
• ALWAYS place your older CRT television on furniture that is sturdy and appropriate for its size
and weight.
• NEVER place your older CRT television on a dresser where children may be tempted to use the
drawers to climb.
• ALWAYS make sure your older CRT television does not hang over the edge of your furniture.
CHILD SAFETY:
PROPER TELEVISION PLACEMENT MATTERS
CE.org/safety