Electrolux EI23BC60KS - Manual (Page 30)

30 Common Solutions for Concerns
Before you call...
If you experience a concern with your refrigerator or notice a product behavior or condition that you do not
understand, you can usually avoid a call to your service representative by referring to this section for an answer.
Beginning with the following table, this information includes concerns, potential causes, and common solutions.
Automatic Ice Maker
Concern Potential Cause Common Solution
Ice maker is not making
any ice.
• Ice maker is turned off.
• Refrigerator is not connected to water line or
water valve is not open.
• The water supply line is kinked.
• The water filter is not seated properly.
• The water filter may be clogged with foreign
material.
• Saddle valve on cold water pipe is clogged or
restricted by foreign material.
• Lower the wire signal arm.
• Connect the unit to the household water supply and
ensure the supply valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to push
the filter firmly so that you hear it lock solidly into
position.
• If water dispenses slowly or not at all, or if the filter is
six (6) months old or older, it should be replaced.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
Ice maker is not making
enough ice.
• Ice maker is producing less ice than you
expect.
• The water filter may be clogged with foreign
material.
• The water supply line is kinked.
• Saddle valve on cold water pipe is clogged or
restricted by foreign material.
• The freezer ice maker will produce approximately 2.5
pounds of ice every 24 hours depending on usage
conditions.
• If the filter is six (6) months old or older, it should be
replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
Ice maker will not stop
making ice.
• Ice maker wire signal arm is being held down
by some package in the freezer that has fallen
against the ice maker.
• Move the item and release wire signal arm. Remove
any ice cubes that may have frozen together over the
wire signal arm.
Ice cubes are freezing
together.
• Ice cubes are not being used frequently
enough.
• Ice cubes are hollow (shells of ice with water
inside). The hollow cubes break open in the
bin and leak their water onto existing ice,
which causes it to freeze together.
• Remove ice container and discard ice. The ice maker
will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.
• This generally occurs when the ice maker does not get
enough water. This is usually the result of a clogged
water filter. Replace the water filter.
Light Is Not On
Concern Potential Cause Common Solution
Light is not on. • LED light is damaged.
• No electric current is reaching refrigerator.
• Control system has disabled lights because
one or both doors were left open too long.
• See Replacing LED lights in Care and Cleaning section.
• See “Concern” section, “Refrigerator Operations”.
• Close and reopen door(s) to enable lights.
Odors In Refrigerator
Concern Potential Cause Common Solution
Interior is dirty.
Odors
• Interior needs to be cleaned.
• Food with strong odors is stored in
refrigerator.
• See Care & Cleaning Tips.
• Cover food tightly. Air filter may need to be changed
more frequently if foods with strong odors are
routinely stored in refrigerator.