Canon SELPHY CP800 Black - Manual (Page 69)

Paper Problems
Error Messages
3
Printing from mobile phones
The date cannot be imprinted on images sent from a mobile phone (p. 30) .
Printing from digital cameras
Make sure the date setting in your digital camera is set to [On]. However, if the setting is [Default], the
date imprint settings of SELPHY will be used.
Cannot make clean prints
Make sure the ink sheet and paper are not dusty.
Make sure there is no dust stuck on the inside surfaces of SELPHY
(p. 34) .
Make sure no condensation has formed on the inside surfaces of SELPHY (p. 34) .
Make sure SELPHY is not placed near a device emitting electromagnetic waves or a strong magnetic
field (p. 5) .
Colors on the computer display and the print are different
Color generation methods are different with computer screens and printers. Moreover, the variance may
be attributable to the environment in which the screen is viewed (color and strength of the light), or to the
screen’s color adjustment settings.
After using the computer to cancel a print in progress, an image that had already been printed was
printed again when printing resumed
When you restart printing on a Macintosh computer after canceling, an already printed image may print
again when printing resumes.
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Paper will not fit into cassette
Make sure the paper size matches the size of the paper cassette (p. 2) .
Paper is not feeding properly/frequent paper jams
Make sure the paper and paper cassette are correctly inserted (pp. 8, 10) .
Make sure there are less than 19 sheets in the cassette.
Make sure 19 or more sheets have not collected on the outer lid of the paper cassette.
Make sure that you are using dedicated paper
(p. 9) .
Cannot print the specified number of prints/paper left over
Canceling a print in progress or pulling on the ink sheet will consume ink. If paper runs out while printing
many images, do not remove the ink cassette, as this will consume ink. Instead, refill the paper without
removing the ink cassette.
Paper is jammed
If the paper is sticking out from the front or back (paper ejection slot) (p. 6) of SELPHY, gently tug on
the paper to remove it. However, if a gentle tug is not sufficient to remove the paper, do not attempt to
forcibly pull it out. Turn the printer off and on repeatedly until the paper is ejected.
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If a problem occurs with SELPHY, a message appears on the screen. If a possible solution displays with the error
message, follow the on-screen instructions. If no solution displays, refer to “Troubleshooting” (p. 31) .
If these items do not solve your problem, contact a Canon Customer Support Help Desk as listed on the included
customer support list.
If a problem occurs while SELPHY is connected to a digital camera, an error message may appear on
screen of the digital camera.
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