Canon SELPHY CP900 - Manual (Page 50)

49
Troubleshooting
If you think there is a problem with SELPHY, first, check the following. If the items below do not solve your
problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.
Power
O
Power will not turn on
• Make sure the power plug is correctly connected (p. 10) .
• Press and hold the q button until the screen is displayed (p. 11) .
• If you are using the battery pack NB-CP2L (sold separately) and charger adapter CG-CP200 (sold
separately), check if the battery is charged, attached correctly, and the cable is connected properly.
Printing Problems
O
Cannot print
• Make sure SELPHY is turned on (p. 11) .
• Make sure that the ink and paper cassettes are correctly inserted (p. 10) .
• Make sure there is no slack in the ink sheet (p. 7) .
• Make sure that you are using dedicated paper (p. 9) .
• When the ink is spent, replace the ink cassette with a new one. When the paper is spent, refill the paper
cassette with new paper (p. 14) .
• Make sure you are using the correct combination of paper, paper cassette and ink cassette (p. 7) .
• If SELPHY is connected simultaneously to a digital camera, computer and has a memory card inserted,
you may not be able to print properly. Connect SELPHY to only one device at a time.
• Depending on the room temperature, SELPHY may overheat and temporarily stop operating. This is not
a malfunction. Wait until the temperature drops and printing resumes.
Cannot display/print images from memory card or USB flash memory
• Make sure the memory card is inserted all the way into the correct slot with the label facing upward
(pp. 12, 13) .
• Make sure the USB flash memory is inserted all the way in the correct slot faced correctly (p. 15) .
• Make sure you are using a supported image type (p. 12) .
• Make sure that any memory card requiring an adapter is inserted into the adapter before being inserted
into the slot (p. 12) .
Cannot print from a digital camera
• Make sure your digital camera supports PictBridge (p. 46) .
• Make sure SELPHY and the digital camera are connected correctly (p. 46) .
• Make sure the rechargeable battery/disposable batteries in your digital camera are not depleted. If there
is insufficient charge, replace the battery with a fully charged one, or new batteries.
Cannot print from a computer
• Make sure you installed the software according to the correct procedure (p. 44) .
• Check if SELPHY is correctly connected in infrastructure mode (p. 31) when printing via a wireless LAN.
Unplug the USB cable if a USB cable is connected.
• Check if SELPHY and your computer are directly connected by a USB cable (p. 45) when printing via a
USB cable. If connected to a wireless LAN, disable wireless LAN (p. 41) and restart the software.
• Problems Exclusive to Windows: Make sure the printer is not set to offline.
If it is, right-click the printer icon and cancel the offline setting.
• Problems Exclusive to Macintosh: Make sure SELPHY is registered on the Printer List (p. 45) .
O
Cannot print the date
Cannot print from memory cards or USB flash memory
• Make sure the date imprint option is set (p. 21) .
If you are using DPOF printing, the date imprint settings are configured on the digital camera used for the
DPOF settings.
Cannot print from digital cameras
• Make sure the date setting in your digital camera is set to [On]. However, if the setting is [Default], the
date imprint settings on SELPHY will be used.