Canon SELPHY CP810 - Manual (Page 35)

35
Troubleshooting
If you think there is a problem with SELPHY, first, check the following. If the items below do not solve your
problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.
Power
O Power will not turn on
•
Make sure the plug is correctly connected (p. 10) .
• Hold the q button pressed until the start-up image appears on the screen (p. 11) .
• If you are using the battery pack NB-CP2L (sold separately) and charger adapter CG-CP200 (sold
separately), check if the battery is charged, attached correctly, and the cable is connected properly.
Printing Problems
O Cannot print
•
Make sure SELPHY is turned on (p. 11) .
• Make sure that the ink and paper cassettes are correctly inserted (p. 10) .
• Make sure there is no slack in the ink sheet (p. 7) .
• Make sure that you are using dedicated paper (p. 9) .
• When the ink is spent, replace the ink cassette with a new one. When the paper is spent, refill the paper
cassette with new paper
(p. 14) .
• Make sure you are using the correct combination of paper, paper cassette and ink cassette (p. 7) .
• Connect SELPHY to only one device at a time. If SELPHY is connected simultaneously to a digital
camera, computer and has a memory card inserted, you may not be able to print properly.
• Depending on the room temperature, SELPHY may overheat and temporarily stop operating. This is not
a malfunction. Wait until the temperature drops and printing resumes.
Cannot display/print images from memory card or USB flash memory
• Make sure the memory card is inserted all the way into the correct slot with the label facing upward
(pp. 12, 13) .
• Make sure the USB flash memory is inserted all the way in the correct slot faced correctly (p. 15) .
• Make sure you are using a supported image type (p. 12) .
• Make sure that any memory card requiring an adapter is inserted into the adapter before being inserted
into the slot
(p. 12) .
Cannot print from a digital camera
• Make sure your digital camera supports PictBridge (p. 32) .
• Make sure SELPHY and the digital camera are connected correctly (p. 32) .
• Make sure the rechargeable battery/disposable batteries in your digital camera are not depleted. If there
is insufficient charge, replace the battery with a fully charged one, or new batteries.
Cannot print from a computer
• Make sure you installed the software according to the correct procedure (p. 28) .
• Make sure SELPHY is connected directly to a port on the computer with the USB cable (p. 29) .
• Problems Exclusive to Windows: Make sure the printer is not set to offline.
If it is, right-click the printer icon and cancel the offline setting.
• Problems Exclusive to Macintosh: Make sure SELPHY is registered on the Printer List (p. 29) .