Advanced Protection TE/1C40 User Manual
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Warranty and Service
LIMITED WARRANTY
surge
assure
TM
warrants it’s AC electrical distribution
equipment protection products against defective
workmanship and materials for 10 years. Liability is
limited to the replacement of the defective product. A
Return Material Authorization number (RMA #) must be
given by the company prior to the return of any product.
Returned products must be sent to the factory with the
transportation charges prepaid.
The company specifically disclaims all other warranties,
expressed or implied. Additionally, the company will not
be responsible for incidental or consequential damages
resulting from any defect in any product or component
thereof.
Troubleshooting & Service
Please contact us for any service related issues. We want
to take care of any problems.
Quality SPDs withstand severe duty and attempt to protect
their load until failure. There are electrical anomalies
that SPDs cannot protect against. These are generally
Sustained Overvoltages also known as Temporary
Overvoltages (TOVs). In this context, Sustained
Overvoltages may be only a few cycles. Failed SPDs tend
to be symptoms, not root causes. We suggest treating a
failed SPD as a ‘canary in the coalmine’ as there may be
larger issues at play. As a generalization, the single largest
‘killer’ of SPDs is reference to ground issues. If the SPD
shows problems on startup, there is reasonable chance of
bonding/grounding/misapplication issue. This permanently
damages the unit. If not corrected, it will happen again.
Any returns need a Return Authorization (RA) number.
surge
assure
TM
TECHNICAL SUPPORT &
CUSTOMER SERVICE
1.800.727.0669
This manual as well as information about the entire
surge
assure
TM
product line are available on the Internet
at: www.surgeassure.com.
Prior to calling
surge
assure
TM
for technical support, please
have the following information available:
Model Number of unit: _________________________
Manufacture Date:
_________________________
Purchase Date:
_________________________
Your Order Number:
_________________________
Return Shipment Address:
surge
assure
TM
14550 58th Street North
Clearwater, FL 33760
Attn: RMA#______________________
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