Delmhorst Instrument J-2000 - Manual (Page 11)

SERVICE FOR YOUR METER
hBefore sending in your meter we recommend you give
one of our trained technicians a call. Many times
troubleshooting can be taken care of over the phone.
Call us at 1-877-DELMHORST.
hPack your meter securely. Enclose a purchase order or letter
with a brief description of the problem.
hThere is no need to call us for a return authorization number
if you are within the U.S. Customers outside the U.S. must
contact us for more specific instructions prior to returning
a meter.
hInclude your name, address, daytime phone and fax
numbers or e-mail address. If you believe the meter is
under warranty, please provide the original sales slip or
invoice.
hShip via UPS, Express Mail, Priority Mail, or any
overnight courier who provides prompt service. Do not use
standard parcel post.
hInsure your instrument for its full value and ship prepaid.
We are not responsible for damage in transit.
hWe do not accept COD shipments or cover any incoming
freight or duty charges on returned merchandise
hTurnaround time on repairs is approximately two weeks.
hWe will call you with an estimate if you specifically request
one, or if we determine that the meter may be too costly
to repair.
hNon-warranty repairs will be returned via UPS/COD unless
you have already established other payment terms. There
is no COD service outside the U.S. To pay by credit card,
include the card number and expiration date with your
repair. We accept Visa/MasterCard and American Express.
hWarranty repairs will be returned at no charge if shipped
within the U.S. via UPS Ground Service. Freight charges
for expedited services (i.e., Federal Express, UPS/2 Day,
UPS/1 Day, etc.) are the customer’s responsibility and will
be charged as per the above terms.
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