Triton RT2000 Quick Reference Guide - Manual (Page 6)

6
COMMON ERROR CODES
1. RESET ERROR USING RESETTING ERROR PROCEDURE. IF ERROR CLEARS, GO TO STEP 4. IF NOT,
GO TO STEP 2.
2. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER PATH FOR BLOCKAGE THAT COULD
CAUSE A PAPER JAM.
3. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. REMOVE JAM, IF PRESENT. CLOSE
ATM CONTROL PANEL.
4. PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT RETURN, PLACE ATM BACK
IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
PRINTER
TIMEOUT
PRINTER
NOT
RESPONDING
PAPER JAM
139
140
141
148
151
183
RECEIPT
PRINTER
PAPER LOW
EJ WRITE
FAILURE
EJ FULL
1. REMOVE AND OPEN CASSETTE.
2. IF THERE IS CURRENCY IN CASSETTE, GO TO STEP 3. If NOT, LOAD CURRENCY. GO TO STEP 4.
3. IS CURRENCY OF GOOD QUALITY? IF YES, GO TO STEP 4. IF NO, OBTAIN GOOD QUALITY CUR-
RENCY. CONTINUE WITH STEP 4.
4. SHUFFLE CURRENCY. REPACK CASSETTE.
5. RELOAD CASSETTE USING REPLENISHING CASSETTE PROCEDURE.
6. RESET ERROR USING RESETTING ERRORS PROCEDURE. IF ERROR CLEARS, GO TO STEP 7. IF
ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
7. SELECT TERMINAL DIAGNOSTICS OPTION FROM MAIN MENU, THEN DISPENSER. DO A TEST
DISPENSE. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR RETURNS,
CONTACT SERVICE PROVIDER.
FEED
FAILURE
101
1. PRINT OR CLEAR THE ELECTRONIC JOURNAL (EJ) USING JOURNAL PROCEDURE.
2. RESET ERROR USING RESETTING ERROR PROCEDURE. IF ERROR CLEARS, PLACE ATM BACK IN
SERVICE. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
1. OPEN ATM CONTROL PANEL. CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
2. CLOSE CONTROL PANEL. RESET ERROR USING RESETTING PROCEDURE. IF ERROR CLEARS, GO
TO STEP 4. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
3. PERFORM RESET/TEST PRINTER DIAGNOSTIC. IF ERROR DOES NOT RETURN, PLACE ATM BACK
IN SERVICE. IF ERROR RETURNS, CONTACT SERVICE PROVIDER.
RECOMMENDED ACTIONS
ERROR
CODE
MEANING