Triton RL5000 X2 Series Quick Reference Guide - Manual (Page 12)

12
COMMON ERROR CODES
33
F
EED
F
AILURE
1. R
EMOVE AND
O
PEN CASSETTE
(
S
). I
F THERE IS CURRENCY IN CASSETTE
, G
O
TO
S
TEP
2. I
F NOT
, L
OAD CURRENCY AND PROCEED TO
S
TEP
3.
2. I
S CURRENCY OF GOOD QUALITY
? I
F YES
,
GO TO
S
TEP
4. I
F NOT
,
OBTAIN
QUALITY CURRENCY
. P
ROCEED TO
S
TEP
4.
3. S
HUFFLE CURRENCY AND REPACK CASSETTE
.
4. R
E
-
INSERT CASSETTE USING
R
EPLENISHING
C
ASSETTE
P
ROCEDURES
.
5. P
ERFORM A
T
EST
D
ISPENSE
(D
IAGNOSTICS
>D
ISPENSER
>T
EST
D
ISPENSE
).
I
F SUCCESSFUL
,
PLACE
ATM
IN SERVICE
.
101
306
139
140
141
P
RINTER CONTROL
-
LER NOT RESPONDING
P
APER JAM REPORTED
T
IME
-
OUT WAITING
FOR PRINTER TO BE
READY
2. P
ULL THE PRINTER RELEASE PIN
. O
PEN THE PRINTER
/
CUTTER ASSEMBLY
AND VERIFY THERE ARE NO JAMS IN THE PRINTER OR THE PAPER PATH
. V
ERIFY
THE BLUE LEVER ON THE LEFT SIDE OF THE PRINTER IS IN THE CORRECT
POSITION
. C
LOSE THE PRINTER
/
CUTTER ASSEMBLY
.
3. P
ERFORM A
R
ESET
/T
EST
P
RINTER
(D
IAGNOSTICS
>P
RINTER
>R
ESET
/
T
EST
P
RINTER
)
COMMAND
. I
F SUCCESSFUL
,
PLACE
ATM
IN SERVICE
.
1. V
ERIFY THAT THERE IS PAPER IN THE PRINTER
. R
EPLENISH PAPER AS
NEEDED
.
ERROR
CODE
MEANING RECOMMENDATIONS
156 C
ASSETTE OUT OF
S
ERVICE
194 C
ASSETTES NOT
L
OCKED
1. T
HIS OCCURS WHEN THE LAST AVAILABLE CASSETTE DISPENSING
CURRENCYHAS BEEN TAKEN OUT OF SERVICE
. C
ASSETTES ARE TAKEN OUT OF
SERVICE BECAUSE OF FEED FAILURES OR EXCESSIVE REJECTS
.
2. I
NSPECT CASSETTES
. F
ILL IF NEEDED
. I
F THEY ARE NOT EMPTY
,
SEE RECOM
-
MENDED ACTION FOR
“F
EED
F
AILURE
” (
ABOVE
).
3. P
LACE CASSETTES
“I
N
-S
ERVICE
”
FROM
M
ANAGEMENT
F
UNCTIONS MENU
.
I
F WORKING WITH AN
NMD-50
DISPENSER
,
LOCK THE CASSETTES FROM
M
ANAGEMENT
F
UNCTIONS MENU
.
185
to
190
T
ERMINAL
C
ONFIGURATION
ERRORS
E
NTER
M
ANAGEMENT
F
UNCTIONS AND CHECK
/
CONFIGURE
:
- T
ELEPHONE NUMBER
(EC 185), C
URRENCY VALUES
(EC 186), M
AXIMUM
WITHDRAWAL AMOUNT
(EC 187), PIN W
ORKING KEYS
(EC 188), T
ERMI
-
NAL
ID (EC 189), PIN M
ASTER KEY
(EC 190).