APC SMART-UPS XL SUA48XLBP - Manual (Page 8)

8 XL Tower/Rack-Mount 5U External Battery Pack User Manual
Setting the UPS to Recognize the Battery Pack(s)
Smart-UPS XL models must be programed for the appropriate number of external battery packs in one of two
ways.
• PowerChute
®
Business Edition
• Optional accessory cards
Refer to the instructions included with the software or accessory cards.
Maintenance and Service Information
Replacing the battery modules
This unit has easy-to-replace, hot-swappable battery modules. Replacement is a safe procedure, isolated from
electrical hazards. You may leave the unit and connected equipment on during the replacement procedure.
Once the batteries are disconnected the connected equipment is not protected from power outages.
Refer to the appropriate replacement battery user manual for battery module installation instructions. See your
dealer or contact APC at www.apc.com for information on replacement battery modules.
Service
If the unit requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting in the UPS User Manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the
APC Web site, www.apc.com.
– Note the model number of the unit, the serial number located on the back of the unit, and the date purchased.
If you call APC Customer Support, a technician will ask you to describe the problem and attempt to solve it
over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number
(RMA#).
– If the unit is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit in its original packaging. If this is not available, refer to www.apc.com for information about obtaining
a new set.
– Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage
sustained in transit is not covered under warranty.
– Always DISCONNECT THE BATTERY(s) before shipping in compliance with U.S. Department of
Transportation (DOT) and IATA regulations. The battery(s) may remain in the unit.
4. Mark the RMA# on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address given to you by Customer Support.
Entire contents copyright 2006 American Power Conversion Corporation. All rights reserved. Reproduction in whole or in part without
permission is prohibited.
APC, the APC logo, Smart-UPS and PowerChute are trademarks of American Power Conversion Corporation. All other trademarks,
product names, and corporate names are the property of their respective owners and are used for informational purposes only.
This configuration affects the accuracy of the predicted runtime calculations the UPS performs
while running on battery power.
Be sure to deliver the spent battery(s) to a recycling facility or ship it to APC in the
replacement battery packing material.