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585-350-812
Manual

AT&T 585-350-812 User Manual

Page 3

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Contents

Issue 1 October 1993

iii

Table of Contents

i

1

ASAI Overview

1-1

■

Overview of the Adjunct/Switch

Ap plication Interface Feature 1-1

ASAI Voice Response Applications

1-2

Routing Applications

1-4

Data Screen Delivery Applications

1-5

Advantages Using the VIS ASAI Feature

1-8

2

ASAI Application Planning and Design

2-1

■

ASAI Application Planning and Design Overview

2-1

■

ASAI Application Planning and Design

2-1

■

VIS Script Design 2-2

ASAI Voice Script Design

2-3

Routing Script Design

2-5

Monitoring Script Design

2-7

■

VIS-to-Agent Transfers

2-9

■

Agent-to-Agent Transfers

2-11

Blind Transfer

2-13

Consult Transfer

2-15

■

Host Ap plication Planning and Design

2-18

ASAI Voice Response Ap plication Considerations

2-19

Routing Application Considerations

2-19

Data Screen Delivery Application Considerations

2-20

■

Communications System Planning 2-22

■

Call Center Operations Planning

2-23

3

ASAI Installation

3-1

■

Installation Overview 3-1

Pages: 1 2 3 4 5 6 … 110
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