Staub Electronics WB-200-9HTR WATTBOX - POWER CONDITIONER - 9 OUTLETS - 5400 JOULES - EMI_RFI NOISE FILTRATION - Manual (Page 4)

Snap AV’s Surge Protector Equipment Warranty Policy
SnapAV™ Surge Protector Lifetime Product Warranty
SnapAV™ warrants to the purchaser of any standard SnapAV™ surge protector that the surge protector shall be free of defects in design, material, or workmanship, and SnapAV™ will
repair or replace any defective unit. For product replacement, see “NOTIFICATION” below.
Lifetime Replacement Policy
Valid only in the United States and Canada. If your SnapAV™ surge protector becomes damaged while protecting your connected equipment, you may request an equivalent
replacement to the latest technology of that product category. Keep a copy of the original invoice to verify the product belongs to the original purchaser.
Warning Notice
WARRANTY LIMITATION FOR INTERNET PURCHASERS:
SnapAV™ products purchased outside of Snap AV internet website do not carry a valid Connected Equipment Protection Policy unless purchased from an Authorized SnapAV™ Dealer.
CAUTION: Audio/Video, computer and/or telephone system installations can be very complex systems, which consist of many interconnected components. Due to the nature of
electricity and surges, a single protector may not be able to completely protect complex installations. In those cases, a systemic approach using multiple protectors must be employed.
Systemic protection requires professional design. AC power, satellite cables, CATV cables, or telephone/network lines entering the system that do not pass through this surge protector
will render the Snap AV connected equipment protection policy null and void. For additional information on how to protect your system, please contact Snap AV before connecting
your equipment to the surge protector.
SnapAV™ Surge Protector Connected Equipment Protection Policy
Valid only in the United States and Canada. It is the policy of SnapAV™ that it will, in its sole discretion, replace, pay to replace at fair market value, or pay to repair, up to the dollar
amount specified below, equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected to a properly installed SnapAV™ surge protector. SnapAV™
must determine that the surge protector shows signs of surge damage or is operating outside of design specifications, relative to its surge protection capability, and under all of the
circumstances failed to protect your connected equipment.
THIS POLICY IS SUBJECT TO THE CONDITIONS BELOW:
1. PROOF OF PURCHASE REQUIRED:
SnapAV™ connected equipment policy extends to the original purchaser of the SnapAV™ product only and is non-transferable.
Original purchase receipts must accompany any product return or claim for connected equipment damage.
2. PROPER INSTALLATION:
SnapAV™ AC protectors must be directly plugged into a properly grounded 3-wire AC outlet. Extension cords, non-grounded two prong adapters, or other non-SnapAV™ surge products
must not be used. Building wiring and other connections to protected equipment must conform to applicable codes (NEC or CEC). No other ground wires or ground connections
may be used. All wires (including, e.g., AC power lines, telephone lines, signal/data lines, coaxial cable,) leading into the protected equipment must first pass through a single Snap AV
protector designed for the particular application. The protector and the equipment to be protected must be indoors in a dry location, and in the same building. Snap AV installation
instructions and diagrams must be followed.
3. NOTIFICATION:
You must notify SnapAV™ within fourteen days of any event precipitating a request for product replacement or payment for connected equipment damage. A return authorization (RA)
number must first be obtained from the Snap AV Customer Relations Department at www.snapav.com/support before returning the protector to SnapAV™. At this time, you must notify
Snap AV if you believe you have a claim for damaged connected equipment.
Once you obtain a RA number, please mark the number on the bottom of the unit and pack it in a shipping carton/box with enough packing material to protect it during transit. The RA
number must also be clearly marked on the outside of the carton. Ship the unit to SnapAV™. Please note that you are responsible for any and all charges related to shipping the unit to
SnapAV™.
If connected equipment damage was indicated on your RA request, SnapAV™ will request the make and model of all connected equipment, a connection diagram of your system,
as well as other requests based on the extent of the request for product placement or payment for connected equipment damage. All requests by SnapAV™ are to be completed and
returned within 30 days. Be sure to note its configuration before disconnecting your equipment.
4. DETERMINATION OF FAILURE:
SnapAV™ will evaluate the protector for surge damage. The protector must show signs of surge damage or must be performing outside of design specifications relative to its surge
protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be grounds for an automatic denial of your request for payment. SnapAV™, after
evaluating all information provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.
If the surge protector shows no signs of AC power or signal line surge damage and is working within design specifications, SnapAV™ will return the unit to you explaining the test
results and notifying you of the rejection of your claim. SnapAV™ reserves the right to inspect the damaged connected equipment, parts, or circuit boards. SnapAV™ also reserves the
right to inspect the customer’s facility. Damaged equipment deemed uneconomical to repair must remain available for inspection by Snap AV until the claim is finalized.
5. REQUEST PAYMENTS:
Once SnapAV™ has determined that you are entitled to compensation, SnapAV™ will, at its election, pay you the present fair market value of the damaged equipment, or pay for the
cost of the repair, or send you replacement equipment, or pay the equivalence of replacement equipment.
6. OTHER INSURANCE/WARRANTIES:
This coverage is secondary to any existing manufacturer’s warranty, implied or expressed, or any insurance and/or service contract that may cover the loss.
7. EXCLUSIONS:
THE SnapAV™ SURGE PROTECTOR EQUIPMENT POLICY DOES NOT APPLY TO: Service charges, installation costs, reinstallation costs; setup cost; diagnostic charges; periodic checkups;
routine maintenance; loss of use of the product; costs or expenses arising out of reprogramming or loss of programming and/or data; shipping charges or fees; service calls; loss or
damage occasioned by fire, theft, flood, wind, accident, abuse or misuse, and products subject to manufacturer’s recall or similar event.
8. DISPUTE RESOLUTION:
Any controversy or claim arising out of or relating to SnapAV™ Surge Protector Equipment Policy, or the alleged breach thereof, shall be settled by arbitration administered by the
American Arbitration Association under its Commercial Arbitration Rules. You may file for arbitration at any AAA location in the United States upon the payment of the applicable filing
fee. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and Snap AV. The arbitration shall be held in any
mutually agreed upon location in person, by telephone, or online.
Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdiction.
The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney’s fees. The parties will share the costs of arbitration
(including the arbitrator’s fees, if any) in the proportion that the final award bears to the amount of the initial claim.
9. GENERAL: If you have any questions regarding the product warranty or the connected equipment protection policy, please contact the SnapAV™ Customer Relations Department at
www.snapav.com/support. This warranty supersedes all previous warranties. This is the only warranty provided with the protector and any other implied or expressed warranties are
nonexistent. This warranty may not be modified except in writing, signed by an officer of the SnapAV™ Corporation.
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© 2012 Wattbox ™
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