American Power Conversion 650 - Manual (Page 2)

Back-UPS does not power computer/monitor/external drive during an outage
Internal battery is not connected.
Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.
Check the battery connections
Move computer, monitor, or external drive power cord plug to the
Battery Backup outlets.
Back-UPS operates on battery although normal utility voltage exists
Back-UPS circuit breaker “tripped”.
The wall outlet that the Back-UPS is
connected to does not supply utility
power to the unit.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push-
ing the circuit breaker button fully inward
until it catches.
Back-UPS does not provide expected backup time
Back-UPS is excessively loaded.
Back-UPS battery is weak due to
recent outage and has not had time
to recharge.
Battery requires replacement.
Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.
Charge the battery. The battery charges whenever the Back-UPS is
connected to a wall outlet. Typically, eight hours of charging time are
needed to fully charge the battery from total discharge. Back-UPS
run-time is reduced until the battery is fully charged.
Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or ele-
vated temperatures.
A red indicator is lit
Battery is not connected properly.
The Overload indicator is lit if
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS can pro-
vide.
Battery requires replacement.
Check the battery connections.
Move one or more equipment power plugs to the Surge Only outlets.
The battery should be replaced within two weeks (see "Order
Replacement Battery"). Failure to replace the battery will result in
reduced run-time during a power outage.
Connect the Back-UPS to another wall outlet or have a qualified
electrician check the building wiring.
Red indicators are flashing
Back-UPS failure. Call APC for service.
Service
1. Consult the Troubleshooting section to eliminate common problems.
2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and
determine if the problem still exists.
3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer
service.
•
Record the model number of the UPS, the serial number, and the date purchased. Be prepared to
troubleshoot the problem over the telephone with a technician. If this is not successful, the
technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping
address.
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service
about obtaining a new set. Pack the UPS properly to avoid damage in transit.
5. Write the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address provided by customer service.
Note: If the UPS requires service, do not return it to the dealer. The following steps should
be taken:
Note: Never use Styrofoam TM beads for packaging. Damage sustained in transit is
not covered under warranty (insuring the package for full value is recommended).
Warranty
The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace
the original unit with a factory reconditioned unit. Customers who must have the original unit back due
to assigned asset tags and set depreciation schedules must declare such a need at first contact with an
APC Technical Support representative. APC will ship the replacement unit once the defective unit has
been received by the repair department, or cross ship upon the receipt of a valid credit card number. The
customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the
replacement to the customer.
APC Contact Information
Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on
Internal battery not connected. Check the battery connections.
Copyright © 2004 American Power Conversion. All rights reserved.
USA/Canada
Mexico
Brazil
Worldwide
Internet
Technical Support
1.800.800.4272
292.0253 / 292.0255
0800.12.72.1
1.401.789.5735
http:\\www.apc.com
http:\\www.apc.com/support
Troubleshooting
Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:
Possible Cause Procedure
Back-UPS will not switch on
Back-UPS not connected to an AC
power source.
Back-UPS circuit breaker “tripped”.
Very low or no utility voltage.
Portable generator being used to
provide input voltage.
Check that the Back-UPS power plug is
securely connected to the wall outlet.
Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker (located
on the rear panel of the Back-UPS) by push-
ing the circuit breaker button fully inward
until it catches. If the circuit breaker resets,
switch the Back-UPS on and reconnect the
equipment one-at-a-time. If the circuit
breaker trips again, it is likely that one of the
connected devices is causing the overload.
Check the wall outlet that supplies power to
the Back-UPS using a table lamp. If the lamp
bulb is very dim, have the utility voltage
checked by a qualified electrician.
Set the Transfer Voltage and Sensitivity
setting to Low (see Transfer Voltage and
Sensitivity Adjustment). By setting the Back-
UPS to Low sensitivity, it can accept a wider
range of input voltage.
Specifications
Input Voltage (on line)
Frequency Limits (on line)
On Battery Waveshape
Maximum Load
Typical Recharge Time
Operating Temperature
Storage Temperature
Operating and Storage
Relative Humidity
Size (H x W x D)
Weight
Shipping Weight
EMI Classification
On Battery Run-Time
Back-UPS Storage
Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in
a cool, dry location. During storage, recharge the battery in accordance with the following table:
Please contact APC Technical Support to troubleshoot the unit before returning it to APC.
Storage Temperature Recharge Frequency Charging Duration
-5 o to 30 o C (23 o to 86 o F)
30 o to 45 o C (86 o to 113 o F)
Every 6 months
Every 3 months
8 hours
8 hours
1 2 3
4 5 6
7 8 9
0
* #
180 - 266 Vac (default setting)
47 - 63 Hz (auto-sensing)
Stepped Sine Wave
350 VA - 210 W 500 VA - 300 W 650 VA - 400 W
8 Hours
0 o to 40 o C (32 o to 104 o F)
-15 o to 45 o C (5 o to 113 o F)
5 to 95% non-condensing
16.5 x 9.2 x 28.5 cm (6.5 x 3.6 x 11.2 inches)
350 VA - 5.7 kg (12.5 lb) 500 VA - 5.9 kg (12.9 lb)
650 VA - 6.2 kg (13.6 lb.)
350 VA - 6.8 kg (14.9 lb) 500 VA - 7.0 kg (15.3 lb)
650 VA - 7.3 kg (16.1 lb.)
EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III)
350 VA - 13.2 minutes (typical) - computer and
17" (43.2 cm) monitor.
500 VA - 10.8 minutes (typical) - computer and
21" (53.3 cm) monitor.
650 VA - 17 minutes (typical) - computer and
21" (53.3 cm) monitor.