ATEN ACS1216A - Manual (Page 57)

Appendix
49
Troubleshooting
Overview
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, page 35, for upgrade details.
Symptom Action
Erratic behavior. Check that the Power Adapter that was supplied with the
unit is plugged in and functioning properly.
Mouse and/or Keyboard not
responding. Unplug the cable(s) from the console port(s), then plug
it/them back in.
All Station IDs display as 01. Wait a few seconds for the system to reinitialize the
station sequence and display the proper IDs.