Multichannel Systems USB-ME64-128-256-Systems Manual - Manual (Page 24)

USB-ME-System Manual
20
Troubleshooting
5.5
About Troubleshooting
The following hints are provided to solve special problems that have been reported by users.
Most problems occur seldom and only under specific circumstances. Please check the mentioned
possible causes carefully when you have any trouble with the product. In most cases, it is only
a minor problem that can be easily avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad
to help you. Please inform your local retailer as well, if other problems that are not mentioned
in this documentation occur, even if you have solved the problem on your own. This helps other
users, and it helps MCS to optimize the instrument and the documentation. Please pay attention
to the safety and service information in the separate user manuals of the related products and in
the software help. Multi Channel Systems has put all effort into making the product fully stable
and reliable, but like all high-performance products, it has to be handled with care.
5.6 Technical Support
Please read the chapter "Troubleshooting" of the manual first. Most problems are caused
by minor handling errors. Contact your local retailer immediately if the cause of trouble remains
unclear. Please understand that information on your hardware and software configuration
is necessary to analyze and finally solve the problem you encounter. Please keep information
on the following at hand:
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide,
the easier it is to track the problem.
 The serial number of the device. You will find it on the backside of the housing or click "About"
in "Help" in the main menu of MC_Rack.
 The amplifier type and serial numbers of the connected amplifiers. You will find them on the
devices.
 The operating system and service pack number of the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the
connected computer. This information is especially important if you have modified the computer
or installed new hard- or software recently.
 The version of the recording software. On the "Help menu", click "About" to display the software
version.