Hydrotech 5600 SE Valve Downflow Automatic Water Softeners Operation Manual - Manual (Page 10)

9
Trouble Shooting Guide
1. CONDITIONER DELIVERS HARD WATER
Bypass valve is open
Close bypass valve
No salt in brine tank Add salt to brine tank and maintain salt level above water level
Injector or screen plugged Replace injectors and screen
Insufficient water flowing into brine tank Check brine tank fill time and clean brine line flow tank control if plugged
Hot water tank hardness Repeated flushing of the hot water tank is required
Leak at distributor tube Make sure distributor tube is not cracked. Check O ring and tube pilot
Internal valve leak Replace seals and spacers and/or piston
Flow meter jammed Remove obstruction from flow meter
Flow meter cable disconnected or not plugged Check meter cable connection to timer and meter cap
into meter cap
Improper programming
Reprogram the control to the proper regeneration type, inlet water hardness,
capacity or flow meter size.
2. CONDITIONER FAILS TO REGENERATE
Electrical service to unit has been interrupted
Assure permanent electrical service (check fuse, plug, chain or switch)
Timer is not operating properly Replace timer
Defective valve drive motor Replace drive motor
Improper programming Check programming and reset as needed
3. UNIT USES TOO MUCH SALT
Improper salt setting
Check salt usage and salt setting
Excessive water in brine tank See #7
Improper programming Check programming and reset as needed
4. LOSS OF WATER PRESSURE
Iron build-up in line to water conditioner
Clean line to water conditioner
Iron build-up in water conditioner Clean control and add resin cleaner to resin bed. Increase frequency
of regeneration
Inlet of control plugged due to foreign material Remove piston and clean control
broken loose from pipes by recent work done on
plumbing system
5. LOSS OF RESIN THROUGH DRAIN LINE
Air in water system
Assure that well system has proper air eliminator control. Check for dry well
condition.
Drain line flow control is too large Ensure drain line flow control is sized
6. IRON IN CONDITIONED WATER
Fouled resin bed
Check backwash, brine draw and brine tank fill. Increase frequency of
regeneration. Increase backwash time.
Iron content exceeds recommended parameters Add iron removal filter system
7. EXCESSIVE WATER IN BRINE TANK
Plugged drain line flow control
Clean flow control
Brine valve failure Replace brine valve
Improper programming Check programming and reset as needed
8. SALT WATER IN SERVICE LINE
Plugged injector system
Clean injector and replace screen
Timer not operating properly Replace timer
Foreign material in brine valve Clean or replace brine valve
Foreign material in brine line flow control Clean brine line flow control
Low water pressure Raise water pressure
Improper programming Check programming and reset as needed
9. CONDITIONER FAILS TO DRAW BRINE
Drain line flow control is plugged
Clean drain line flow control
Injector is plugged Clean or replace injectors
Injector screen is plugged Replace screen
Line pressure is too low Increase line pressure (line pressure must be at least 20 psi at all times)
Internal control leak Change seals and spacers and/or piston assembly
Improper programming Check programming and reset as needed
Timer not operating properly Replace timer
10. CONTROL CYCLES CONTINUOUSLY
Timer not operating properly Replace timer
Faulty microswitches and/or harness Replace faulty microswitch or harness
Faulty cycle cam operation Replace cycle cam or reinstall
11. DRAIN FLOWS CONTINUOUSLY
Foreign material in control Remove piston assembly and inspect bore. Remove foreign material and check
control in various regeneration positions
Internal control leak Replace seals and/or piston assembly
Control valve jammed in brine or backwash position Replace piston and seals and spacers
Timer motor stopped or jammed teeth
Replace timer motor and check all gears for missing teeth
Timer not operating properly Replace timer