Hydrotech ProFlo SXT Valve Downflow_Upflow Automatic Water Softeners Operation Manual - Manual (Page 14)

12
Trouble Shooting Guide
1. CONDITIONER DELIVERS HARD WATER
A. Bypass valve is open A. Close bypass valve
B. No salt in brine tank B. Add salt to brine tank and maintain salt level above water level
C. Injector or screen plugged C. Replace injectors and screen
D. Insufficient water flowing into brine tank D. Check brine tank fill time and clean brine line flow tank control if plugged
E. Hot water tank hardness E. Repeated flushing of the hot water tank is required
F. Leak at distributor tube F. Make sure distributor tube is not cracked. Check O ring and tube pilot
G. Internal valve leak G. Replace seals and spacers and/or piston
H. Flow meter jammed H. Remove obstruction from flow meter
I. Flow meter cable disconnected or not plugged I. Check meter cable connection to timer and meter cap into meter cap
J. Improper programming J. Re-program the control to the proper regeneration type, inlet water hardness,
capacity or flow meter size.
2. CONDITIONER FAILS TO REGENERATE
A. Electrical service to unit has been interrupted A. Assure permanent electrical service (check fuse, plug, chain or switch)
B. Timer is not operating properly B. Replace timer
C. Defective valve drive motor C. Replace drive motor
D. Improper programming D. Check programming and reset as needed
3. UNIT USES TOO MUCH SALT
A. Improper salt setting A. Check salt usage and salt setting
B. Excessive water in brine tank B. See #7
C. Improper programming C. Check programming and reset as needed
4. LOSS OF WATER PRESSURE
A. Iron build-up in line to water conditioner A. Clean line to water conditioner
B. Iron build-up in water conditioner B. Clean control and add resin cleaner to resin bed. Increase frequency
of regeneration
C. Inlet of control plugged due to foreign material C. Remove piston and clean control
broken loose from pipes by recent work done on
plumbing system
5. LOSS OF RESIN THROUGH DRAIN LINE
A. Air in water system A. Assure that well system has proper air eliminator control. Check for dry well
condition.
B. Drain line flow control is too large B. Ensure drain line flow control is sized
6. IRON IN CONDITIONED WATER
A. Fouled resin bed A. Check backwash, brine draw and brine tank fill. Increase frequency of
regeneration. Increase backwash time.
B. Iron content exceeds recommended parameters B. Add iron removal filter system
7. EXCESSIVE WATER IN BRINE TANK
A. Plugged drain line flow control A. Clean flow control
B. Brine valve failure B. Replace brine valve
C. Improper programming C. Check programming and reset as needed
8. SALT WATER IN SERVICE LINE
A. Plugged injector system A. Clean injector and replace screen
B. Timer not operating properly B. Replace timer
C. Foreign material in brine valve C. Clean or replace brine valve
D. Foreign material in brine line flow control D. Clean brine line flow control
E. Low water pressure E. Raise water pressure
F. Improper programming F. Check programming and reset as needed
9. CONDITIONER FAILS TO DRAW BRINE
A. Drain line flow control is plugged A. Clean drain line flow control
B. Injector is plugged B. Clean or replace injectors
C. Injector screen is plugged C. Replace screen
D. Line pressure is too low D. Increase line pressure (line pressure must be at least 20 psi at all times)
E. Internal control leak E. Change seals and spacers and/or piston assembly
F. Improper programming F. Check programming and reset as needed
G. Timer not operating properly G. Replace timer
10. CONTROL CYCLES CONTINUOUSLY
Timer not operating properly A. Replace timer
Faulty microswitches and/or harness B. Replace faulty microswitch or harness
Faulty cycle cam operation C. Replace cycle cam or reinstall
11. DRAIN FLOWS CONTINUOUSLY
A. Foreign material in control A. Remove piston assembly and inspect bore. Remove foreign material and check
control in various regeneration positions
B. Internal control leak B. Replace seals and/or piston assembly
C. Control valve jammed in brine or backwash position C. Replace piston and seals and spacers
D. Timer motor stopped or jammed teeth D. Replace timer motor and check all gears for missing teeth
E. Timer not operating properly E. Replace timer