Double Power Technology MD-702 - Manual (Page 51)

Troubleshooting
Your device displays network or
service error messages
● When you are in areas with weak signals or
poor reception, you may lose reception. Move
to another area and try again.
● You cannot access some options without a
subscription. Contact your service provider for
more details.
The touch screen responds slowly or
improperly
If your device’s touch screen is not responding
properly, try the following:
● Remove any protective covers from the touch
screen. Protective covers may prevent the
device from recognizing your inputs and are
not recommended for touch screen devices.
● Ensure that your hands are clean and dry
when tapping the touch screen.
● Restart your device to clear any temporary
software bugs.
● Ensure that your device software is upgraded
to the latest version.
● If the touch screen is scratched or damaged,
take it to your local service provider .
Your device freezes or has fatal errors
If your device freezes or hangs up, you may need
to close programs or reset the device to regain
functionality. If your device is still responsive but a
program is frozen, close the program using the
task manager. If your device is frozen and
unresponsive, press Reset, and the device will
reboot automatically.
If this does not solve the problem, perform a
factory data reset. In Menu mode, select Settings
→ Privacy → Factory data reset → Reset MID
→ Erase everything.
The device beeps and the battery icon
flashes
Your battery is low. Recharge the battery to
continue using the device.
Troubleshooting 49